Commitment to Privacy
Your privacy is of utmost importance to us. MooCloud is committed to protecting your personal data, ensuring secure, confidential interactions across our platform.
We adhere strictly to the General Data Protection Regulation (GDPR), the Federal Act on Data Protection (FADP) of Switzerland, and other relevant laws, ensuring your personal information is handled responsibly and ethically.
Information we collect
Personal information: Such as names, addresses, contact details, collected through various interactions.
Payment information: Processed via PCI-compliant gateways, with no storage of sensitive card details on our servers.
Browsing information: Gathered through cookies to improve our service and your experience.
Use of information
Order Processing & customer service: For efficient handling and communication.
Marketing & communication: Optional, with compliance to GDPR and Swiss law for marketing communications.
Collection methods
Account creation & purchase process: Gathering essential personal and payment information.
Cookies & tracking technologies: Utilized for enhancing personalization and user experience.
Data storage & use
Information is stored securely, potentially outside the EU, in compliance with GDPR, FADP, and used for:
- Service enhancement
- Personalized support
- Compliant marketing efforts
Third-party providers
We collaborate with third-party providers under strict privacy and security standards for:
- Domain registration, server rentals, and storage solutions (Gandi.net, Hetzner)
- DNS, CDN, and storage services (Bunny.net)
- SSL certificate generation (ZeroSSL)
- Mail protection services (Abusix)
- Payment processing (Stripe, Revolut)
Customer information is not directly shared except for legal investigations.
Internal tools and data handling
We employ self-hosted solutions like Chatwoot and GitLab for customer service and code storage, ensuring data privacy and security.
Children's privacy
We do not collect data from minors and take immediate action to remove such information if detected.
User rights
Under GDPR and Swiss law, you have rights to access, correct, delete, restrict, and transfer your data, and withdraw consent. Contact support@moocloud.com for requests.
Third-Party links & international data transfer
Our website may include third-party links, with separate privacy practices. We ensure data transfers comply with GDPR, FADP, and ensure adequate protection.
Cookie use
We use cookies for site functionality and personalization, with user control over preferences.
Policy updates
We may update this policy, with notifications through our website or email. Continued use of our services indicates agreement with the terms.
Contact & further information
For data use or GDPR inquiries, contact our data controller at support@moocloud.com (Subject: GDPR).